Frequently asked questions
As long as your order hasn't already shipped, we can cancel your order. Send us an email to email@example.com to request an order cancellation.
No, only one discount is allowed per order.
If you are local in Michigan, please contact us via email after placing your order to ask about in store pickup. The email address is firstname.lastname@example.org. Items vary by location. All orders will be shipped as is, unless we hear from you.
The majority of our items don't get restocked, that way we can keep our styles exclusive and fresh for you. However, we do restock most of our custom Ferne graphics. You can always email us at email@example.com to ask if a certain style will be restocked.
We offer FREE shipping on orders over $100 US dollars. This applies to orders within the continental US ONLY.
Once you have placed your order, we'll work on preparing it for shipment. Most orders will ship within 3 business days. When your order ships you'll receive an email with tracking information. Note, if you ordered multiple items, you may recieve multiple emails with tracking numbers if they shipped for different locations.
Please note that we ar enot responsible for any packages taht are lost in transit. All USPS and UPS tracking inquiries must be handled with the carrier directly.
Absolutley! We will ship your order internationally. Shipping costs vary by location.
Returns + exchanges
From the date your package delivers, we accept returns on regular priced clothing/shoe items, for a full refund up to 7 calendar days (whether postmarked within that time or returned to one of our locations).
Returns on regular priced clothing/shoes after 7 calendar days are eligible for store credit or exchange within 8-14 calendar days of the delivery of your order.
Returns that have been worn or are missing tags will not be accepted at any time.
All sale items are FINAL SALE and cannot be returned at any time.
Jewelry is final sale, along with the items listed below:
- All sale items are FINAL SALE. No exceptions.
- All accessories are FINAL SALE. Additional final sale items include: necklaces, bracelets, earrings, rings, sunglasses, hair accessories, knit hats, brimmed hats, ball caps, scarves, gloves, belts, tote bags, purses, backpacks, fanny packs, wallets, socks, enamel pins, stickers, keychains, candles, perfume, lotion, lip balm, face masks, trump blocks, coffee mugs, pasted nips.
- Any item purchased in the store and worn out of the store on a human body is considered final sale.
Yes, of course! You can can return your order to any of our locations within the accepted return window.
We are not responsible for return shipping on items that didn't work for you.
Locations + Misc Info
We have stores located in Bay City and Ann Arbor. All of our locations are located in Michigan.
Do you live outside of Michigan? Shop 24/7 at www.ferneboutique.com and we will happily ship your order to you.
We currently carry sizes XS to a 3X. However, the sizes that we are able to carry completely vary per brand. Some brands offer extended sizes, while others may not.
Our Inclusive Collection which is a curated collection of extended sizes, is available in-store or you can shop this collection online.
The great news is that we have heard your requests to carry extended sizes, and we are working hard behind the scenes to bring you more inclusivng sizing & styles.
We are available virtually via email at either:
You can also call any of our locations:
- Ann Arbor: 734-369-2526
- Bay City: 989-778-1222
On our site you can checkout with Credit Card, PayPal, Sezzle, Afterpay, ShopPay, Venmo, and Google Pay.
Send us an email to firstname.lastname@example.org if you have any questions regarding items or orders. The majority of our items are online, some are in store only. We can still take payment via phone or emailed invoice and ship to you!
We do our best to describe the style and fit in the description of the products. Don't forget to scroll down to see the full description on the product page. If you have any questions on what style to order, please don't hesitate to contact us!
Absolutely! This is what we are here for both in store and online. We want to make sure you are getting the best service and also buying great items for your wardrobe.